Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
🔝 Top 5 Questions
1. Do you ship to my state?
Yes! We ship to most U.S. mainland states (excluding Alaska, Hawaii, and other remote locations).
2. What is your return policy?
You can return any unused bike within 14 days of delivery. A $200 return shipping fee is deducted from your refund, and the customer is responsible for return shipping.
3. How much is shipping?
Shipping is 100% free on all e-bike orders within eligible U.S. regions.
4. Are these e-bikes street-legal in the U.S.?
Most Shengmilo models can be limited to 750W / 20 mph to comply with Class 2 e-bike regulations. Always check your local and state laws, as rules may vary.
5. Do you offer a warranty?
Yes! All bikes come with a 2-year warranty on the frame and 1 year on key electronic components. Warranty applies only to purchases made on shengmilo-usa.com.
🛒 Orders & Payments
How do I place an order?
Choose your bike, click “GET YOURS”, and follow the secure checkout steps.
Which payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and Shopify Payments.
Do you provide tax invoices?
Our prices are final and tax-inclusive. We don’t issue separate tax-exempt invoices.
Can I pay in installments?
This option is currently unavailable, but we’re working on re-introducing financing soon.
Will I receive a confirmation email?
Absolutely — you’ll receive one after placing your order and another once your bike ships.
🚚 Shipping & Delivery
Do you ship to my state?
Yes, we ship to most U.S. mainland addresses. (We don’t ship to Alaska, Hawaii, or U.S. territories.)
How much is shipping?
Shipping is free for all e-bike orders within the continental U.S.
Where do bikes ship from?
From our U.S. warehouse — so there are no import fees or customs delays.
How long does delivery take?
Most orders arrive within 3–7 business days after dispatch.
Will I get a tracking number?
Yes! You’ll receive tracking details via email as soon as your order ships.
🔁 Returns & Cancellations
What is your return policy?
Returns are accepted within 14 days of delivery if the bike is unused and in “as-new” condition.
➡️ A $200 return shipping fee applies.
➡️ The customer arranges and pays for return shipping.
Can I cancel my order?
Yes, but only if your order hasn’t been handed to the delivery carrier. Once shipping is initiated, cancellation may not be possible.
Can I return a used bike?
Used or damaged bikes may not qualify for a refund or may incur additional deductions.
🛠 Warranty & Support
Do you offer a warranty?
Yes! 2 years for frames, 1 year for the motor, controller, and display. Full details on our Warranty Page.
What if I bought from another website?
Our warranty only applies to purchases made on shengmilo-usa.com. If you bought elsewhere, please contact that seller.
What if my bike arrives damaged?
Report it within 7 days of delivery with clear photo or video proof. Minor packaging marks aren’t considered product damage.
Can I get replacement parts?
Yes! Warranty parts are provided free (shipping not included). Additional parts can be purchased at fair prices.
⚡ E-Bike Questions
Are Shengmilo e-bikes street-legal in the U.S.?
Yes — when limited to 750W / 20 mph, they meet most Class 2 e-bike standards.
⚙️ You can adjust the speed limiter from the display.
⚠️ Riders are responsible for following local regulations.
Can I ride in the rain?
Yes, Shengmilo e-bikes are water-resistant — just don’t fully submerge electrical parts.
What’s the range per charge?
Depending on model, terrain, and riding mode, you can expect 35–75 miles per charge.
What’s the top speed?
Up to 20 mph in street-legal mode; higher speeds possible in unlocked/off-road mode.
Can I ride without the battery?
Yes, all bikes work like regular bicycles without the motor.
💬 Contact & Support
How can I contact you?
Email: support@shengmilo-usa.com